Terms and Conditions & Warranty Information
SHIPPING OF WEB ORDERS:
All orders are shipped via the shipping service level that is selected during the check out process. Orders are shipped Monday – Friday and a shipping notification will be emailed once tracking numbers have been generated (if applicable for the shipping method).
RETURNS, EXCHANGES AND WARRANTIES
Returns and Exchanges
If, for any reason, you are not satisfied with your purchase from parmakusa.com, you may return it for a refund or exchange within 30 days of your purchase. After 30 days, all sales are final. Please contact our customer service at 800-662-1038 for a return authorization. If returning from outside of the USA, you will need to arrange for your return shipment.
If you purchased a Parker McCrory Mfg. Co. product (Parmak, Baygard, Pasture Pride, BayShock products) from an Authorized Dealer, you must contact that dealer for any returns or exchanges (excluding returns covered under warranty).
To return your Parker McCrory Mfg. Co. product (Parmak, Baygard, Pasture Pride, BayShock products) product for return or exchange:
Ship your product addressed label to:
Parker McCrory Mfg. Co.
2000 Forest Avenue
Kansas City, MO 64108
Inside the package, please include the following:
- Full Name
- Street Address
- Telephone Number (should we need to contact you)
- Email address (if applicable)
- Brief description of the reason for return
- Copy of the original, dated sales receipt
- The packing slip you received with your product (in lieu of the original sales receipt).
- The complete product in original packaging (if the product is not in the original packaging, additional charges may apply).
FOR EXCHANGES*: We want you to be 100% satisfied with your product and are happy to exchange your product for another product within the first 30 days after purchase. If the cost of the replacement product is greater than the original purchase price, please provide your credit card information. If the replacement product is less than the original purchase price, the difference will be credited to the original purchaser.
* Please note that without a valid proof-of-purchase, your return may not be accepted.
PARMAK Electric Fence Chargers
Parmak Electric Fence Chargers are warranted to perform exactly as represented and to be free from all defects in materials and workmanship. Any PARMAK Electric Fence Charger purchased after May 1, 2018 that is returned to the factory within three years (one year on PG-50) after purchase from dealer will be repaired or replaced free of charge. Any PARMAK Electric Fence Charger purchased prior to May 1, 2018 that is returned to the factory within two years (one year on PG-50) after purchase from dealer will be repaired or replaced free of charge. Warranty includes damage caused by lightning. Gel battery are warranted for one year from date of purchase. Parmak special steel housings warranted for life against rust. If Parmak housing ever rusts, it will be replaced free of charge – regardless of its age.
Baygard® Electric Fence Wire, HV Tape and Equi-Tape®
Parker McCrory Mfg. Co. warrants to the purchaser, for a period of five (5) years from date of purchase, seven (7) years on Platinum Series®, that Baygard® will not rust, rot, lose strength through weathering due to sunlight or prove defective in workmanship or material. Any roll of Baygard® determined to have such a defect during the five year period cited above will be replaced at no charge to the purchaser.
Parker McCrory Mfg. Co. warrants to the purchaser, for a period of one (1) year from date of purchase, that Pasture Pride will not rust or prove defective in workmanship or material. Any roll of Pasture Pride determined to have such a defect during the one year period cited above will be replaced at no charge to the purchaser. The above warranty does not cover product failure resulting from lightning strikes, breakage from snow load, excessive tensioning or improper handling or installation.
To obtain performance under this warranty, the purchaser shall notify Parker McCrory Mfg. Co. in writing (addressed to Parker McCrory Mfg. Co., 2000 Forest Ave, Kansas City, MO 64108 USA) or by calling our customer service line (800-662-1038) of any defect promptly following its discovery, and shall submit with such notice a 3 foot long sample of the defective product (wire, tape, and rope products only) along with proof of date of purchase.
If your Parmak electric fence charger needs service inside or outside your warranty period, you can contact your local dealer to see if they currently offer factory authorized service. If you are unable to find local service or would like to send the fence charger directly to Parmak`s factory service center, the address is:
Parker McCrory Mfg. Co.
2000 Forest Avenue
Kansas City, MO 64108
Please include the following information with the unit when sending it to Parker McCrory:
- Contact information (name and phone number).
- Return shipping address.
- Purchase date with a copy of sales receipt (for warranty repairs only).
- Problem description.
Repair Service – Outside USA
If your Parmak fence charger needs service inside or outside your warranty period, please contact our service department at 800-662-1038 or 816-221-2000 (M-F 7:30am – 4:00pm central time) factory authorized service assistance. You can also choose to EMAIL US (firstname.lastname@example.org) for service assistance.
Out of warranty repairs: All out of warranty fence charger repair costs must be prepaid before the fence charger will be returned. Upon receipt of your fence charger, we will diagnose the problem and contact you with the cost of repair. We accept Discover, MasterCard, and Visa credit cards.
All factory service is warranted for 1 full year from date of service.
Retain a copy of your receipt, shipping information, and fencer serial number for your records.
Warnings & Disclaimers
Electric Fence products must be used within permanent fencing. Their effectiveness is dependent upon proper installation and electrification.
Do not use portable electric fencing as only means of animal restraint. If used as only means of restraint without permanent fencing, animals may escape with the risk of serious injury to animals or people.
1. OWNERSHIP AND USE OF SITE MATERIALS
The Site contains information, data, logos, graphics, images, and other materials (collectively, “Materials”) that are owned by and are the copyrighted works of PARKER McCRORY. PARKER McCRORY also owns a copyright in the selection and arrangement of the Materials. Except as stated herein, you may not use, copy, reproduce, modify, create derivative works from, distribute, republish, download, display, post or transmit in any form or by any means, including electronic, mechanical, photocopying, recording or other means, any Materials without the prior written permission of PARKER McCRORY. Any unauthorized use of any Materials contained on this Site may violate rights in copyright, trademark, privacy, or publicity or communications laws and regulations.
PARKER McCRORY hereby grants you permission to copy, print and download Materials on this Site on an occasional and irregular basis, provided that: (1) all the copyright and other proprietary notices appear on the copies, prints, and downloads; (2) their use is solely for personal, non-commercial and informational purposes and they will not be further copied or posted on any networked computer, broadcast in any media, or used for commercial gain; and (3) they are not modified in any way.
The trademarks and logos displayed on the Site are trademarks of PARKER McCRORY and may be registered in certain jurisdictions. Any unauthorized use of those trademarks may be a violation of the rights of PARKER McCRORY.
3. ON-LINE CONDUCT
You may not use the Site for any unlawful purpose. You may not use the Site to collect personal information about users or transmit through or post on the Site any unlawful, threatening, abusive limitation, rights in the nature of copyright, trademark, patent, privacy or publicity or any other proprietary right.
4. TERMINATION OF ACCESS
PARKER McCRORY may cease operating the Site or terminate your access to all or part of the Site, without notice, at any time, for any reason.
5. DISCLAIMERS RESPECTING SITE
THE SITE AND MATERIALS ARE PROVIDED “AS IS,” AND THE USE OF THE SITE AND MATERIALS IS AT YOUR SOLE RISK. PARKER McCRORY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SITE, THE OPERATION OF THE SITE, THE MATERIALS OR THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR THAT USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. PARKER McCRORY HEREBY DISCLAIMS, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, ALL EXPRESS AND IMPLIED REPRESENTATIONS, WARRANTIES AND GUARANTEES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. PARKER McCRORY DOES NOT REPRESENT OR WARRANT THAT ANY PRICING, PRODUCT OR OTHER INFORMATION ACCESSIBLE ON OR THROUGH THIS INTERNET SITE IS ACCURATE, COMPLETE OR CURRENT, AND ALL INFORMATION, INCLUDING PRICES AND AVAILABILITY, IS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE TO USER AND WITHOUT UPDATING THE INFORMATION ON THE SITE.
6. LIMITATION OF LIABILITY RESPECTING SITE
PARKER McCRORY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM OR IN CONNECTION WITH THE USE OF THE SITE OR THE MATERIALS, INCLUDING MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR E-MAIL, ERRORS, DEFECTS, VIRUSES OR DELAYS IN OPERATION OR TRANSMISSION. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING COMPENSATORY, DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOSS OR INACCURACY OF DATA, AND LOSS OF REVENUE).
7. INDEMNIFICATION BY SITE USER
You agree to hold PARKER McCRORY harmless from and indemnify it against (i) any claims by or liability to you or third parties based on or related to your on-line actions or your use of the Site or the Materials and (ii) all damages, costs and expenses relating thereto. You shall cooperate as fully as reasonably required in the defense of any claim. PARKER McCRORY reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any matter without the written consent of PARKER McCRORY.
8. PRODUCT WARRANTIES; LIMITATION OF LIABILITY RESPECTING
PARKER-McCRORY MAKES NO EXPRESS GUARANTEES OR WARRANTIES ABOUT ANY PRODUCT SOLD BY PARKER-McCRORY OTHER THAN AS STATED IN THE “WARRANTY” SECTION OF THE SITE. PARKER-McCRORY DISCLAIMS ALL IMPLIED GUARANTEES, REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. PARKER McCRORY DOES NOT AUTHORIZE ANYONE TO MAKE A GUARANTEE, REPRESENTATION OR WARRANTY OF ANY KIND ON ITS BEHALF.
You agree that neither PARKER McCRORY nor any affiliates, employees or other representatives of PARKER McCRORY are liable for damages arising out of or in connection with the use of ANY product in excess of the price you paid for the product. This is a comprehensive limitation of liability that applies to all damages of any kind, including compensatory, direct, indirect, PUNITIVE, SPECIAL, INCIDENTAL and consequential damages (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, loss of or damage to property and claims of third parties). Please note that disclaimers of implied PRODUCT warranties and limitations on liability may be unenforceable in particular jurisdictions.
10. LOCAL LAWS; EXPORT CONTROL
PARKER McCRORY makes no representation that the Site or the Materials are appropriate or available for use outside the U.S. If you use this Site from locations outside the USA, you are responsible for compliance with U.S. and foreign export and import laws and regulations and all applicable local laws. All marketing or promotional materials found on this Site are directed solely to individuals and entities located in the U.S.
All comments, questions, feedback, information or other materials you submit to PARKER McCRORY through or in connection with this Site (“Submissions”) shall be considered non-confidential and PARKER McCRORY’s property. PARKER McCRORY shall be free to use and/or disseminate such Submissions on an unrestricted basis for any purpose. You acknowledge that you, not PARKER McCRORY, have full responsibility for the Submissions, including their accuracy, legality, reliability, appropriateness, originality and copyright.
12. RIGHTS AND REMEDIES OF PARKER McCRORY
13. GOVERNING LAW; CHOICE OF FORUM
15. LEGAL CONTACT INFORMATION