Parmak Support

  • Warranty
  • Warranty Claims
  • Warnings
  • Installation
  • Repairs

The Parmak Promise

PARMAK Electric Fence Chargers
Parmak Electric Fence Chargers are warranted to perform exactly as represented and to be free from all defects in materials and workmanship. Any PARMAK Electric Fence Charger returned to factory within three years (one year on PG-50) after purchase from dealer will be repaired or replaced free of charge. Fence chargers purchased prior to May 1, 2018 are covered by a 2 year warranty (one year on PG-50). Warranty includes damage by lightning. Gel battery warranted one year. Parmak special steel housings warranted for life against rust. If Parmak housing ever rusts, it will be replaced free of charge - regardless of its age.

Baygard® Electric Fence Wire, HV Tape and Equi-Tape®
Parker McCrory Mfg. Co. warrants to the purchaser, for a period of five (5) years from date of purchase, seven (7) years on Platinum Series®, that Baygard® will not rust, rot,
lose strength through weathering due to sunlight or prove defective in workmanship or material. Any roll of Baygard® determined to have such a defect during the five year period cited above will be replaced at no charge to the purchaser.

LIMITED ONE YEAR WARRANTY - Pasture Pride
Parker McCrory Mfg Co. warrants to the purchaser, for a period of one (1) year from date of purchase, that Pasture Pride will not rust or prove defective in workmanship or material. Any roll of Pasture Pride determined to have such a defect during the one year period cited above will be replaced at no charge to the purchaser. The above warranty does not cover product failure resulting from lightning strikes, breakage from snow load, excessive tensioning or improper handling or installation.

Parmak Warranty Return Policies

To obtain performance under this warranty, the purchaser shall notify Parker McCrory Mfg Co. in writing (addressed to Parker McCrory Mfg Co., 2000 Forest Ave, Kansas City, MO 64108 USA) or by calling our customer service line (800-662-1038) of any defect promptly following its discovery, and shall submit with such notice a 3 foot long sample of the defective product (wire, tape, and rope products only) along with proof of date of purchase.

Warnings & Disclaimers

Electric Fence products must be used within permanent fencing. Their effectiveness is dependent upon proper installation and electrification.

Do not use portable electric fencing as only means of animal restraint. If used as only means of restraint without permanent fencing, animals may escape with the risk of serious injury to animals or people.

  • Installation Guides
  • Installation Manuals

Sandy, Rocky or Clay Soil Grounds

Poor Ground Will Damage Your Fencer And Will Decrease Shock On Fence Line.

Your low impedance fencer requires (MUST HAVE) a minimum of three (3) six to eight foot ground rods, ten feet apart driven eight feet deep into permanently moist earth. Sandy, rocky or clay soil conditions cause a poor ground. In these areas additional ground rods may be needed to adequately ground the fence. (In some locations as many as 5 to 6 ground rods may be needed).

If you cannot drive a ground rod 6-8 feet deep due to rock, etc.

In these areas it is recommended that ground rods be driven at a 45 degrees angle as deep as possible. Drive 4 or 5 ground rods in a circle like the spokes of a wheel. Connect all ground rods together with ground wire and then back to the ground terminal of fence charger.

If you DO NOT properly ground your fence, your fence charger will be damaged and you will have decreased or no shock at all on fence line.

Click on the link below for additional installation tips.

Parmak Repair Services

If your Parmak electric fence charger needs service inside or outside your warranty period, you can contact your local dealer to see if they currently offer factory authorized service. If you are unable to find local service or would like to send the fence charger directly to Parmak`s factory service center, the address is:
---
Parker McCrory Mfg. Co.
ATTN: Service
2000 Forest Avenue
Kansas City, MO 64108

Please include the following information with the unit when sending it to Parker McCrory:
• Contact information (name and phone number).
• Return shipping address.
• Purchase date with a copy of sales receipt (for warranty repairs only).
• Problem description.

Repair Service - Outside USA
If your Parmak fence charger needs service inside or outside your warranty period, please contact our service department at 800-662-1038 or 816-221-2000 (M-F 7:30am - 4:00pm central time) factory authorized service assistance. You can also choose to EMAIL US for service assistance.

Out of warranty repairs: All out of warranty fence charger repair costs must be prepaid before the fence charger will be returned. Upon receipt of your fence charger, we will diagnose the problem and contact you with the cost of repair. We accept Discover, MasterCard, and Visa credit cards.

All factory service is warranted for 1 full year from date of service.
Retain a copy of your receipt, shipping information, and fencer serial number for your records.